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Payment Information
WiebeTech accepts payment by Visa, MasterCard and Discover credit cards. When ordering, your credit card will not be charged unless your order is within two business days of being shipped.
Charges to credit cards will show up on your statements from "CRU Acquisitions Group", WiebeTech's parent company.
Please be advised that if you are using an international credit card, we require you to send a clear fax or scan of the front and back of your credit card. This protects both our customers and WiebeTech from fraudulent credit card numbers used on international orders. You may also choose to pay by wire transfer. Contact accounting if you need wire information.
Improvement of products
WiebeTech reserves the right to improve/enhance our products at any time,
without warning. In this situation, the improved/enhanced products will
replace whatever products that may have been ordered by the
customer. The replacement will be noted on customer's invoice, which will
reference the correct part numbers and description for what was shipped,
rather than what was ordered.
Shipping in USA
All shipping charge calculations are based on weight. Typical charges are shown below for a 5 pound package:
Fed Ex Ground -- $8.95
Fed Ex 2nd Day Air -- $18.50
Fed Ex Next Day -- $40.25
Fed Ex 2nd Day to Alaska, Hawaii -- $19.50
Fed Ex international economy to Puerto Rico -- $44.5
UPS Ground -- $11
Heavier packages will cost more and lighter packages will cost less.
APO Addresses
APO addresses can be shipped by Priority Mail only. Priority Mail does not have a tracking number. However, we will insure the product which will generate an insurance tracking number. This tracking number is only good until it reaches the US destination.
WiebeTech is located in Wichita, KS - Therefore sales tax must be added to orders to Kansas customers.
As of September 24, 2009, WiebeTech is collecting sales taxes to sales in Kansas, Virginia, California, and Washington.
The final total sales tax will be reflected on your invoice and will include state and local sales taxes. If you have questions about the taxes on your order, please call us toll free at 1-866-744-8722.
Shipping to Canada
All shipping charge calculations are based on weight. Typical charges are shown below for a 5 pound package:
Fed Ex Priority - CANADA ONLY -- $42
USPS Global Express to Canada -- $51.25
You are responsible for duty and broker charges, if any. In the event that we are later charged for brokerage or duty fees we will bill them back to your credit card. We have occasionally been billed by the freight company for duty charges many months after delivery of the package; your credit card will still be charged. IF YOU DO NOT INTEND TO PAY THESE CHARGES, PLEASE DO NOT ORDER. Occasionally brokerage fees for Canada have been higher than expected.
Shipping Internationally
If you have any questions or uncertainty as to your international shipping charge, please contact sales for clarification.
You are responsible for duty charges and broker fees, if any.
All shipping charge calculations are based on weight. Typical charges are shown below for a 5 pound package:
International - Fed Ex International Priority -- $56.50
Heavier packages will cost more and lighter packages will cost less.
Privacy and email address policy
We do not share any information you provide us with any 3rd party. Your email address will be used to contact you with an electronic copy of your invoice and your tracking information. It will also be used to provide you with occasional future product updates from WiebeTech. You may have your name removed from this list at anytime by sending an email to us with your request. You will also receive removal instructions whenever we send an informational email to you.
Tech Support - Service and returns policies
This policy is designed to clarify the Return Merchandise Authorization (RMA) procedures of WiebeTech. This policy is effective immediately and will be adhered to at the time of posting on this web site.
Have a backup strategy!
Our warranty does not include costs associated with data loss (nor do the warranties of other drive enclosure manufacturers). If you do not have an effective backup strategy, you may not be able to recover your data, or the cost of recovery may be quite expensive. Our business is for you to have a great backup strategy. Need help with a plan? Give our sales team a call Toll-Free at 866-744-8722.
Refunds/Returns
Request RMA: During the first fourteen (14) days from the invoice date, a product purchased directly from WiebeTech may be returned to WiebeTech on a "No questions asked" basis. The customer must first obtain a RMA number from WiebeTech's Technical Support Department by contacting tech support.
Cost of shipping returned goods are to be assumed by the customer.
Since the customer chooses to return the product(s) rather than have them repaired or replaced, no shipping charges will be reimbursed to the customer for products returned for a refund.
Restocking fees: Any product returned after 14 days is subject to restocking fees of:
14-30 days after purchase: 10%
30-60 days after purchase: 25%
After 60 days: 50%
After 90 days: Returns not accepted
No refunds or exchanges will be made on WiebeTech products that were not purchased directly from WiebeTech by phone, FAX or WiebeTech's web store.
Repairs/Replacements
Request RMA:
Any product deemed by WiebeTech as faulty or in need of repair or replacement may be returned to WiebeTech by process of a Return Merchandise Authorization (RMA) number. The customer must first obtain a RMA number from WiebeTech's Technical Support Department by sending an email to Tech Support
Once Technical Support has determined that an RMA is needed, an RMA will be issued and an email will be sent to the customer with full shipping instructions.
RMA numbers that are issued by WiebeTech are valid for 14 days only. After that time a new RMA number must be requested.
Shipping to WiebeTech: RMA numbers must be written clearly and legibly on the outside of the package containing the returned product(s). Any product returned without a RMA number will be held for a period of time deemed appropriate by WiebeTech and then declared abandoned if contact with the sender cannot be made, and may be disposed of in any manner seen fit by WiebeTech.
Cost of shipping goods for repair or replacement are to be assumed by the customer unless arrangements are made in advance. If WiebeTech agrees to pay for shipping costs, only Commercial Carrier Grounds rates will be accepted. Anything sent to WiebeTech at a higher shipping rate will be charged back to the customer or refused, even if an RMA number is present on the package. All products will be returned to customers by Commercial Carrier Ground unless the customer makes other arrangements and is willing to assume expenses.
Return shipping to customer: WiebeTech will ship repaired products by ground shipment at no charge. Ground shipments are usually delivered in 3-5 days. If the customer requests 2nd day or overnight shipping, those costs will be charged to the customer.
Outside the continental United States, customers will be responsible for all shipping, duties and taxes. We encourage the use of our resellers and distributors listed on the "Where To Buy" pages on our web site for handling international repairs.
Advanced Exchanges
WiebeTech, at its discretion, may issue an Advance Exchange for a product purchased directly from WiebeTech and is deemed faulty or in need of repair or replacement during the first 14 days from the invoice date and that is within the continental United States of America.
A valid credit card must be authorized for the full price of the product sent as replacement before the product is shipped. If the original product is not returned within 14 days, the credit card will be charged.
Shipping Costs
Customers are liable for shipping costs unless arrangements are made in advance. If WiebeTech agrees to pay for shipping costs, only Commercial Carrier Grounds rates will be accepted. Anything sent to WiebeTech at a higher shipping rate will be charged back to the customer or refused, even if an RMA number is present on the package. All products will be returned to customers by Commercial Carrier Ground unless the customer makes other arrangements and is willing to assume the expense.
Outside the continental United States, customers will be responsible for all shipping, Duties and Taxes. We encourage the use of our resellers and distributors listed on the "Where To Buy" pages on our web site.
Warranty Policy
Limited Warranty Statement
Revised March 18, 2009, effective immediately
WiebeTech products are warranted by CRU-DataPort against manufacturing defects in material and workmanship under normal use for a specific period of time (listed below) from the date of purchase from CRU-DataPort or its authorized dealers.
Warranty periods:
| Brand |
Product |
Warranty
(Years) |
| DataPort |
|
DataPort 5 |
5 |
|
DataPort 5+ |
5 |
|
DataPort 6 |
5 |
|
DataPort 7 |
5 |
|
DataPort 10 |
5 |
|
DataPort 21 |
5 |
|
DataPort 22 |
5 |
|
DataPort 25 |
5 |
|
DataPort 25 6G |
5 |
|
DataPort 25 SL |
3 |
|
DataPort 25 IDE-SATA |
3 |
|
DataPort 25 Secure |
3 |
|
DataPort 25 Secure w/USB |
3 |
|
DataPort 20 |
5 |
|
DataPort 10 Secure |
3 |
|
DataPort 21 Secure |
3 |
|
AES Key Programmer |
3 |
|
HotDock (USB2/FW) |
1 |
|
SecureDock (USB2/FW) |
1 |
|
HotDock USB3 |
3 |
|
SecureDock USB3 |
2 |
|
DataPort 5 SATA to IDE |
3 |
|
DataPort 41 |
5 |
|
DataPort 30 |
3 |
|
DataPort 3 |
2 |
|
DataPort 25 RAID |
2 |
|
DataPort 25 Rugged Dock |
2 |
| Data Express |
|
DataExpress DE75 |
5 |
|
DataExpress DE100 |
5 |
|
DataExpress DE110 |
5 |
|
DataExpress DE115 |
5 |
|
DataExpress DE200 |
5 |
|
DataExpress DE275 |
5 |
|
DataExpress DE50 |
5 |
|
DataExpress DE50 Docking Station |
1 |
|
DataExpress DX115 DC mini |
2 |
|
Rhino Jr 110 |
2 |
|
Rhino Jr 400 |
2 |
| DataHarbor |
|
DataHarbor |
2 |
| RAX |
|
RAX - All |
3 |
|
DataPacks |
3 |
| RTX |
|
RTX - All except 100-INT |
3 |
|
RTX 110-INT |
2 |
| ToughTech |
|
ToughTech - All models |
2 |
| WiebeTech |
|
Encryptor |
2 |
|
Encryptor |
2 |
|
UltraDock v4, v5 |
3 |
|
Forensic UltraDock v4, v5 |
3 |
|
Forensic ComboDock v5 |
3 |
|
Drive eRazer Ultra |
3 |
|
Combo adapters |
2 |
|
HotPlug |
2 |
|
Mouse Jiggler |
2 |
|
USB WriteBlocker |
2 |
|
Media WriteBlocker |
2 |
|
Forensic LabDock |
2 |
|
Forensic RTX410-3QJ |
3 |
|
RedPort cards |
2 |
|
TeraCards (host cards) |
2 |
|
USB DriveDock v5 |
2 |
| Misc |
|
Enclosures (2/4 bay) |
2 |
|
USB DataDiode |
2 |
|
DriveBox |
2 |
|
Cables |
2 |
EXCEPT AS PROVIDED HEREIN, CRU-DATAPORT MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED HEREIN. EXCEPT AS PROVIDED HEREIN, CRU-DATAPORT SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM LOST OR CORRUPTED DATA, INCONVENIENCE, LOSS OF TIME, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF CRU-DATAPORT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
In the event of a product defect during the warranty period, obtain return approval from CRU-DataPort prior to product return. CRU-DataPort will, at its option, unless otherwise provided by law: (a) correct the defect by product repair without charge for parts or labor; (b) replace the product with one of the same or similar design; (c) refund the purchase price. All replaced parts and products, and products on which a refund is made, become the property of CRU-DataPort. New or reconditioned products may be used in the performance of warranty service. Repaired or replaced products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period.
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse, accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs other than those provided by CRU-DataPort or its authorized representatives; (c) consumables such as fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs of product removal, installation, set-up service adjustment or reinstallation.
This warranty gives you specific legal rights, and may also have other rights which vary from state to state.
Terms are subject to change at any time. See company policies at www.wiebetech.com for latest warranty information.
Optional extended warranty coverage for select WiebeTech products is available for purchase from CRU-DataPort. Details are available at http://www.wiebetech.com/products/ExtendedWarranty.php.
Details are available at http://www.wiebetech.com/products/ExtendedWarranty.php.
Section 508 Policy
Section 508 Policy
Revised March 10, 2009, effective immediately
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| News |
April 08, 2013
October 11, 2012
September 04, 2012
July 27, 2012
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June 05, 2012
April 24, 2012
March 05, 2012
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